10/22/2021 Positive: Professionalism, Punctuality, Quality, Responsiveness
I needed a complex five-zone heat pump system installed at my home. Royal River was one of several companies that came out to design and quote the system. They gave me a sound design at a reasonable price, and were very friendly and professional throughout. We scheduled the two-day install for a few months later.
On both days of the install, the crew arrived exactly on time, ready to work. They were excellent. They even suggested a couple deviations from the original design that would result in a cleaner, more attractive installation. At the end of the second day, the system was fully up and running exactly as promised.
When I had a question the next morning (my fault, not theirs), the folks in the office investigated and got back to me promptly.
A+ service. If I ever move to a new house, Royal River will be the only company I call to install a heat pump system.
James T.
9/8/2022: The professional and courteous crew showed up and set to work right away. Excellent quality of workmanship and pride in their work yielded a beautiful installation. The Mitsubishi unit they installed is the quietest and best performing A/C I've ever seen. They took the time to make sure everything was done right and were still done by mid-day. I recommend them to anyone who wants an efficient heat pump installed. Thanks, RRHP!!!
Update! My wife and I love our heat pump so much we got a second for the upstairs. Big thanks to Larry and all the crew who did a superb job on installing our Mitsubishi. I tell everyone I know to go and talk to RRHP and have them design a solution for your needs. Our upstairs is now warm and comfortable even when it's below 0 outside. Heat Pumps work really well in the winter too, not just for cooling folks!
Mike J.
The heat pumps seem to be working just fine. The installation crew was very professional and polite. The installed units look great. It was a positive experience all the way around, from Steve Bergeron, who did the assessment and quote, to the installation crew, to Aly and Gen. During the installation I had several conversations with Andrew, Travis, and Chris. All helpful and informative. I've had a conversation with a neighbor about the heat pumps and have and will promote Royal River should they decide to consider getting heat pumps for their residence.
Paul P.
We had a 3 zone unit installed Monday and could not be happier with the experience. The initial consultation was informative, answered all of our questions and did not pressure us at all to purchase. When scheduling the woman on the phone was very pleasant and knowledgeable of the process. She helped us get prepared for installation day by knowing what to expect.
The four installation associates were very professional and did a great final job (everything looks fantastic). We opted to have the installation crew do the final walk through on the hardware,. They explained how to use the remote, rebates, expectations, basic use, etc. Overall, absolutely nothing negative to say about the company. I would encourage Royal River Heat Pumps to anyone looking for heat pump installation or simply looking to explore this heating/cooling source. Thanks for the wonderful experience!
Brad H.
2/8/2022: I wasn't sure about the heat pump installation process and I had some questions. I had a different company do a site visit and give me an estimate first. There were questions left unanswered that I didn't even know I had, until Dale from Royal River came. He could not have been more thorough during the explanation and walk through; I immediately agreed to have them do the installation. John and Colby showed up on time, were professional and explained everything. We will absolutely go with Royal River Heat Pumps for our next one!
Aliesha B.
