4/21/2021: Your staff was wonderful. A great experience and I will highly recommend your company to any of my neighbors who may be looking for a heat pump.
Patricia S.
1/25/2023: Our heat pump stopped producing heat. They were here within an hour and tested the lines, found a leak and replaced the lines. They stand behind their work!
Robert S.
11/22/203: Professional, organized, personable team. Installation was done in a careful and totally competent manner. Everything from the first phone call to the project wrap-up visit was smooth. It is a pleasure to work with a firm like Royal River!
Ruth K.
4/21/2021: I cannot recommend Royal River Heat Pumps highly enough. We built and moved into a new home Fall, 2020. Our aim was to build an energy efficient, low maintenance home. Our contractor recommended a Heat Pump system for our heating needs and recommended Royal River. I was highly skeptical of a heat pump system. Royal River was great, patient and willing to spend plenty of time explaining and demonstrating the systems. Scott Libby was very professional, answered all my questions and adjusted the design to meet our needs. Much of my hesitation was based upon simply being unfamiliar with today's heat pump systems and their capacities. Royal River installed our system from the ground up and we have come through our 1st Maine winter. I have never been warmer inside a home than I was this past winter with the heat pump system. We do not have a secondary heating system but for a gas fireplace used for "ambience". The heat pumps more than sustained us very comfortably. In addition, the air quality is noticeably cleaner. I cannot say enough good things about the system (Mitsubishi) or Royal River Heat Pumps. And I have never been motivated to write a Google review before. This product and this company have earned it - both terrific.
Vilean T.
11/2/2022: Royal River just installed a heat pump in our home. From obtaining an estimate to installation, they were prompt and stayed on schedule. Additionally, unlike other vendors when providing a quote, they provided all installation options such as using a remote thermostat (critical for me) and the availability of an app to control the heat pump from away through wifi (a convenience that I desired). Pricewise, they were marginally more expensive than another vendor but the quality of service and the completeness of the quote made the few extra dollars well worth it.
Denis R.
