9/1/2023: Royal River Heat Pumps installed a new heat pump in our home. They weren't able to schedule a home visit for several months but they always kept to each of the project dates with advance notice. All aspects of the installation were done in a professional manner and the crew was both informative and friendly. I also appreciated the follow up appointment to answer questions I had after having a chance to operate the system.
Woody S.
From estimate to installation to clean up everyone was very professional, friendly and thorough. The crews worked very well together. Everyone adhered to COVID protocols and made sure flooring and furniture were well protected. Would highly recommend Royal River Heat Pump to anyone looking for a new system.
James A.
05/12/2022: My family hired Royal River Heat Pumps to install 4 indoor head units and 2 outdoor units. Dale was our salesman and was very detailed with a layout design that suited our needs and wishes. He even arrived on the first day of installation to relay my families wishes to include the same brand sub panel and placement of indoor head units.
On the day of installation, I worked with Troy, Jeff, Chad, Sam, and Bridget. All were polite, respectful, and professional throughout the entire installation process. The team hid the lines well and minimized the changes to the house. The units and their components were carefully placed and blended in with the siding of the house and landscaping. I was very impressed with their work ethic, professionalism, and attention to detail throughout the installation process. The entire team took the time to listen to my families concerns and explained the work that they were doing.
At the end Troy explained how to use the units and the differences between each head unit.
Chad organized my panel box labels and showed me the shut off and breakers that were directly linked to the heat pumps.
Aaron was quick to respond to fix a problem.
Dave took the time to explain how to use the head units and answer any questions that I had.
Katie even followed up to make sure the rebate form was completed and submitted in a timely manner.
I took the time to research several heat pump providers and I chose Royal River Heat Pumps because of their high quality installation, the high level of professionalism of their crew, their attention to detail throughout the installation process, and their team listening and understanding the needs and concerns of the customer.
Overall I would recommend Royal River Heat Pumps for any future work and it was worth every penny. Their price is reflective of their high quality work.
Derek L.
I chose Royal River after receiving a couple of estimates and couldn't be happier with my choice. From working with Larry to come up with an estimate to the work performed by the crews all went better than expected. Everyone was very friendly, professional and knowledgeable in the work that needed to be done. I would highly recommend Royal River Heat Pump to anyone looking for a ductless system.
James A.
08/08/2023: We had Royal River Heat Pumps install a new Mitsubishi 15,000 BTU heat pump in our home in 2021, and have been incredibly pleased with it. The staff are always professional and pleasant to work with when we call. We trust the work they do and have recommended friends and family to them. The service technicians are passionate about their work and very knowledgeable with the Mitsubishi products.
Zach C.
