4/22/2021: They installed 2 split systems with 5 heads in 2 days. Communicated when they were coming, reminders and showed up as expected. Day one was a large crew to get most of the construction done. Day two was 2 guys to finish hooking it all up. The whole team was courteous, professional and did quality work. They even did all the Maine rebate paperwork for us. Very pleased with the whole process.

I chose Royal River Heat Pumps to install mini splits at my new home as the primary heating and cooling system. I knew they were the best local contractor because I worked here in Maine almost a decade for the State agency that provides rebates for qualified heat pumps as a quality assurance inspector. I had seen hundreds of installs by various contractors and found Royal River Heat Pumps was consistently doing the best job and leaving customers so happy they couldn’t say enough about the great experience and ongoing satisfaction with the product and installer. I now have 4 heat pumps that run smoothly and keep us comfortable all year. We had one of the units had a small issue but it got fixed soon after we reported the issue. I’m currently finishing space in my basement and will be adding one more heat pump.

06/12/2021: I just wanted to thank you for the amazing service you provided. Travis and his team were great to work with, they did an excellent job. Any issues that came up were communicated immediately and explained very clearly. The whole team was very professional and respectful of our home. If anyone I know is looking to install a heat pump, I will definitely send them your way.

 

3/14/21: Our entire experience with Royal River Heat Pumps was perfect from the very beginning. Setting up the appointment was easy and efficient (the entire front desk team, Gen, Aly and Zoe are ALWAYS helpful). They provided realistic expectations about time frames. Our salesperson, Dale, was incredible! He used to do installations (we had two heat pumps placed in our home) and was very knowledgeable about function and placement of the heat pumps. The quote came in well below what we were expecting AND they have someone who handles the rebate from start to finish (thank you Aly). All of the technicians and the master electrician were extremely professional and efficient. Thomas, Mike and Chad truly went above and beyond. Chad even briefly repaired an exposed electrical wire we had on our circuit breaker which was a safety issue. Truly, above and beyond! WE highly recommend this company and it's the first time in a LONG time we've had this kind of customer service.

I highly recommend Royal River Heat Pumps For your heating/cooling needs. Their level of professionalism, knowledge and safety is second to none. This was the second time we used RRHP and couldn’t be happier with the product.