I want to let you know how pleased I was with your crew that installed the heat pumps; Very professional & super nice. My golden retriever inserted himself into the crew for the day. They were so good to him. I am pleased with the heat pumps.

 

I cannot express how happy I am to have had Royal River Heat Pumps install my system. Everyone that was involved, and I really mean everyone, truly love what they do and it shows. They all worked awesome together as a team and had a good time doing it. They explained everything before they left and even left my place cleaner then before they got there!

This is the way a business should run! Completely professional from first phone call. Excellent sales/site reviewer and very friendly, helpful staff. The installers arrived promptly and were gone within 3 hours. They worked in very frigid weather and were cheerful! Add neat, knowledgeable and pleasant. They helped move anything in their way and even shoveled some snow! I'm hard to please but was impressed with this work. Would definitely recommend them and/or use them again. Can't speak for their prices because I was impressed enough not to be concerned. As for the heat pump itself, still getting used to it but I feel confident that there will be easy access to help if I need it. Kudos.

4/29/2021: Thank you so much for your outstanding customer service! You have been wonderful to work with, along with the team who did my install. You are all professional in every sense of the word. Please feel free to share this with your manager and tell him you deserve a raise!

We initially chose Royal River based on the many positive recommendations we heard from others. Our experience with them has been stellar. From our initial visit with the "designer" through the installation process we have been very impressed with their professionalism and expertise. During this time of pandemic, we have also been very appreciative of their sensitivity to health and safety when talking with us and working inside our home. The installation was quick and efficient. The crew was here when they said they would be here, did a neat and workmanlike job and were wrapped up in less than half a day, leaving no mess behind. It has been the kind of experience that a homeowner always hopes for and seldom actually gets. The office staff even sent in the materials for a rebate from Efficiency Maine! We couldn't be happier and are pleased to be able to write this positive review.