8/24/21 Positive: Responsiveness
The entire team at Royal River Heat Pumps are amazing and highly recommended! The complete process including the initial site visit, comprehensive quotation, professional installation crew, and follow-up on the Efficiency Maine rebate, was absolutely great! We were fortunate enough to get the new heat pump and inverters installed ahead of the original schedule just before the heat wave the second week of August which we were very grateful to RRHP making this happen! Thank you so much! John and Catherine B.

This is the way a business should run! Completely professional from first phone call. Excellent sales/site reviewer and very friendly, helpful staff. The installers arrived promptly and were gone within 3 hours. They worked in very frigid weather and were cheerful! Add neat, knowledgeable and pleasant. They helped move anything in their way and even shoveled some snow! I'm hard to please but was impressed with this work. Would definitely recommend them and/or use them again. Can't speak for their prices because I was impressed enough not to be concerned. As for the heat pump itself, still getting used to it but I feel confident that there will be easy access to help if I need it. Kudos.

Royal River Heat Pumps exceeded my expectations. They have excellent customer service and a great installation team. I highly recommend them. My new heat pump is awesome!

12/21/2022: We were very pleased with our entire experience with RRHP. The estimate was detailed and reasonable, the office staff kept us informed of our appointments and the installation by the cheerful crew was efficient. The follow up visit by Jay was very helpful to answer our questions and to ensure that we understood the operation of our pump. I would give them more stars if I could.

I had no idea how much I needed these in my life until they were installed. What an amazing improvement in overall comfort and quality of life! It’s always the perfect temp in every room, heat pumps are much less obtrusive and CLEANER than baseboard, radiators, monitors, or vents. Not having to haul the AC units in and out of the basement anymore (or having those ugly, noisy things blocking light and hanging out of the windows all summer) is also pretty awesome. Service from the entire staff was professional and the price is right. We are already saving on our heating and cooling bill!