Our experience with Royal River has been very satisfying. Everyone that we dealt with has been totally professional and very capable. During the initial visit with the engineer he listened to what our goals were and then gave us his advice and recommendations as to what needed to be done. We had two wall mounted heat pumps installed back in 2017 and everything has worked out very well. The installers are great and really pay attention to detail. This past fall we got rid of our monitor heater and wanted to put a floor model heat pump in the corner where the monitor was. Once again the whole process went very well. It was a challenging location for this heat pump but they sent the service technician out a couple times to advise us on the best way to run the unit in order to get the heat out of the corner and into the room. It has been working out great for us and we are totally satisfied. I would highly recommend Royal River. Our experience with them has top notch.