12/6/2023: Royal River did an amazing job from start to finish on our new Heat Pump. Steve took the time to analyze the best area for the compressor and outdoor fan. The bid was actually less than the other bids we had, but the quality of the work exceeded our expectations. We had to wait a while for the install, but that was to be expected given the demand. The day of install we asked them to make a few changes, and after looking at the options, making sure there was no compromising on efficiency, the guys actually took out one of our bushes to accommodate the fan. They did the work quickly, and within 5 hours the install was complete. We received clear instructions on how to use the remote and how to maintain the unit. Once the project was finished, Gen immediately helped us complete and submit the paperwork to get our energy credit from the state. Overall, this is one of the smoothest projects we have had done. Royal River is very professional and the experience was excellent. Highly recommend.
December 7, 20230