This is the way a business should run! Completely professional from first phone call. Excellent sales/site reviewer and very friendly, helpful staff. The installers arrived promptly and were gone within 3 hours. They worked in very frigid weather and were cheerful! Add neat, knowledgeable and pleasant. They helped move anything in their way and even shoveled some snow! I'm hard to please but was impressed with this work. Would definitely recommend them and/or use them again. Can't speak for their prices because I was impressed enough not to be concerned. As for the heat pump itself, still getting used to it but I feel confident that there will be easy access to help if I need it. Kudos.

We had a 3 zone unit installed Monday and could not be happier with the experience.  The initial consultation was informative, answered all of our questions and did not pressure us at all to purchase.  When scheduling the woman on the phone was very pleasant and knowledgeable of the process.  She helped us get prepared for installation day by knowing what to expect.

The four installation associates were very professional and did a great final job (everything looks fantastic).  We opted to have the installation crew do the final walk through on the hardware,.  They explained how to use the remote, rebates, expectations, basic use, etc.  Overall, absolutely nothing negative to say about the company.  I would encourage Royal River Heat Pumps to anyone looking for heat pump installation or simply looking to explore this heating/cooling source.  Thanks for the wonderful experience!

I had no idea how much I needed these in my life until they were installed. What an amazing improvement in overall comfort and quality of life! It’s always the perfect temp in every room, heat pumps are much less obtrusive and CLEANER than baseboard, radiators, monitors, or vents. Not having to haul the AC units in and out of the basement anymore (or having those ugly, noisy things blocking light and hanging out of the windows all summer) is also pretty awesome. Service from the entire staff was professional and the price is right. We are already saving on our heating and cooling bill!

5/5/2021: Five burly men arrived at 7:10 AM sharp and went right to work after checking their work plan with me. Each seemed to have their own specific specialty and there was no wasted time in starting up. They were personable, clean and seemingly very knowledgeable - the job was finished ahead of the estimated completion time, We were briefed on operating procedures and provided with relevant contact numbers for future use. They (the crew) were the definition of professional.

I highly recommend Royal River Heat Pumps For your heating/cooling needs. Their level of professionalism, knowledge and safety is second to none. This was the second time we used RRHP and couldn’t be happier with the product.