From estimate to installation to clean up everyone was very professional, friendly and thorough. The crews worked very well together. Everyone adhered to COVID protocols and made sure flooring and furniture were well protected. Would highly recommend Royal River Heat Pump to anyone looking for a new system.

3/14/21: Our entire experience with Royal River Heat Pumps was perfect from the very beginning. Setting up the appointment was easy and efficient (the entire front desk team, Gen, Aly and Zoe are ALWAYS helpful). They provided realistic expectations about time frames. Our salesperson, Dale, was incredible! He used to do installations (we had two heat pumps placed in our home) and was very knowledgeable about function and placement of the heat pumps. The quote came in well below what we were expecting AND they have someone who handles the rebate from start to finish (thank you Aly). All of the technicians and the master electrician were extremely professional and efficient. Thomas, Mike and Chad truly went above and beyond. Chad even briefly repaired an exposed electrical wire we had on our circuit breaker which was a safety issue. Truly, above and beyond! WE highly recommend this company and it's the first time in a LONG time we've had this kind of customer service.

08/15/2021: I just need to add to the long list of satisfied customers. We had a very unique need for creative thinking for our install. Royal River was the obvious choice of all bids we sought out and, WOW, did they live up to the task. Took quite a bit of engineering design with a combo of part vented system and mini-split system. An unbelievable experience from beginning to end! As they say, the proof is in the pudding, and when it gets hot with oppressive humidity... this system is perfect! My wife and I are big believers in the concept of success starts from the top! Scott, the owner, was involved right from the beginning because of the unique design needed. From initial contact to office to install, Scott's staff is 2nd to none. You would not even know they were here, they are so clean and efficient! Even the Royal River TV ads are true! Great company and we can't recommend Royal River LOUD ENOUGH!

The employees have been amazing to work with from the beginning. They are very professional, sincere, and most importantly they have superb knowledge which made us feel very confident that we chose the best company and the best product that met our household needs.. They take their time with helping you fully understand their products, and they do not try to sell you something you do not need. A great company, great staff, who stand behind their product. They made this process so seamless. Kudos to the entire staff, keep doing great things. We are so happy with our wall unit, it is amazing.

8/6/2021: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The folks at Royal River Heat Pumps were extremely professional, the service was timely and they were very considerate of our family. The price was reasonable, I would highly recommend them.