Royal River Heat Pumps installed two Heat Pumps for us and we couldn't be happier. The four men showed up on time on the coldest, windiest day of the year. They answered all of my questions and gave suggestions for a neater more efficient install. They paid close attention to detail and made sure everything was level and square. We are enjoying the heat from our new heat pumps and looking forward to the cooling function this summer. Overall an excellent experience. I would highly recommend Royal River Heat Pumps.

Great job! The team arrived at the scheduled time and went right to work. Everyone had a job and worked independently. Very quickly the heat pump pieces were placed on the pad they provided and the interior units were installed on the walls. Within a few hours they had the system assembled and started the testing process. By 2:30PM they were done and cleaning up (very thoughtful about putting down dropclothes to catch the dirt, dust, and sawdust). They fired up the system and gave us a walk-through of how it worked plus they offered advice about how to run it to save money! All of the team members were polite and considerate of the pets and the property. Very impressive job by all involved and it really throws off a lot of heat!

3/18/2021: I endorse all of the positive things said by others about Royal River. Professional, Informative, On time, Good team work. They went the extra mile in providing follow up maintenance advice and arranging for the applicable rebate. Visiting their headquarters I was impressed with the team spirit and competence I sensed everywhere - a sign of good management. In the first week my two heating units feel good but its too early to assess the cost benefits.

12/6/2023: Royal River did an amazing job from start to finish on our new Heat Pump. Steve took the time to analyze the best area for the compressor and outdoor fan. The bid was actually less than the other bids we had, but the quality of the work exceeded our expectations. We had to wait a while for the install, but that was to be expected given the demand. The day of install we asked them to make a few changes, and after looking at the options, making sure there was no compromising on efficiency, the guys actually took out one of our bushes to accommodate the fan. They did the work quickly, and within 5 hours the install was complete. We received clear instructions on how to use the remote and how to maintain the unit. Once the project was finished, Gen immediately helped us complete and submit the paperwork to get our energy credit from the state. Overall, this is one of the smoothest projects we have had done. Royal River is very professional and the experience was excellent. Highly recommend.

12/3/2022: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Royal River installed three heat pumps for us in the spring of 2022. From the estimation process through the final installation to the follow up customer service, Royal River’s employees were professional, courteous, and extremely helpful. Our systems have performed flawlessly - keeping our home cool in the summer and warm in the winter. Whenever we have questions with regard to use or settings, a Royal River representative not only responds in a timely manner with helpful and accurate information, they follow up with phone calls to be sure we are satisfied with the results. We highly recommend Royal River River Heat Pumps as your heat pump provider.