1/28/2022: Hello Andrew, Rosemary and I just wanted to say "thank you" for sending us 4 very polite and totally professional gentlemen to install our new AC Heat Pump promptly at 7:30 this morning. We were very impressed with your RR crew, led admirably by Travis! As of this writing, we have observed a very uniform and all-encompassing heat in our condo. Early afternoon, we received a phone call from our good friend/neighbor, Paul, inquiring about your product and how we liked what we got. After singing yours and RR's praises, he said he was going to call you to set up an appointment for himself and his wife Sandy, as well. Once again, thank you for making our life a lot more comfortable and happier!

09/08/2023: If you want a heat pump system, these the guys. This business was strongly recommended by our neighbors, but I found their on-line reviews to be so outstanding as to be slightly suspect; no one is that good. Do not be suspicious! They are that good! Larry came to our home and did a most thorough and professional walk-through, designing a system for us that assuaged my wife’s fears that the house would look steam punk. The installation was flawless, led by a soft-spoken gentleman named Pete. Then, to top things off, we had an instruction session that saved me from having to look at the manual (I am an American male; I hate manuals).

3/14/21: Our entire experience with Royal River Heat Pumps was perfect from the very beginning. Setting up the appointment was easy and efficient (the entire front desk team, Gen, Aly and Zoe are ALWAYS helpful). They provided realistic expectations about time frames. Our salesperson, Dale, was incredible! He used to do installations (we had two heat pumps placed in our home) and was very knowledgeable about function and placement of the heat pumps. The quote came in well below what we were expecting AND they have someone who handles the rebate from start to finish (thank you Aly). All of the technicians and the master electrician were extremely professional and efficient. Thomas, Mike and Chad truly went above and beyond. Chad even briefly repaired an exposed electrical wire we had on our circuit breaker which was a safety issue. Truly, above and beyond! WE highly recommend this company and it's the first time in a LONG time we've had this kind of customer service.

The employees have been amazing to work with from the beginning. They are very professional, sincere, and most importantly they have superb knowledge which made us feel very confident that we chose the best company and the best product that met our household needs.. They take their time with helping you fully understand their products, and they do not try to sell you something you do not need. A great company, great staff, who stand behind their product. They made this process so seamless. Kudos to the entire staff, keep doing great things. We are so happy with our wall unit, it is amazing.

4/1/2023: Had our heat pumps installed, we are very satisfied with work and professionalism! They worked in a blizzard, got the work done efficiently and without a complaint! The work and operating the system were explained thoroughly