06/12/2021: I just wanted to thank you for the amazing service you provided. Travis and his team were great to work with, they did an excellent job. Any issues that came up were communicated immediately and explained very clearly. The whole team was very professional and respectful of our home. If anyone I know is looking to install a heat pump, I will definitely send them your way.

 

9/1/2023: Royal River Heat Pumps installed a new heat pump in our home. They weren't able to schedule a home visit for several months but they always kept to each of the project dates with advance notice. All aspects of the installation were done in a professional manner and the crew was both informative and friendly. I also appreciated the follow up appointment to answer questions I had after having a chance to operate the system.

On a scale from 0-10, how would you rate your overall experience with this project? 10! Why: Fantastic! It was an easy process, we love our heat pump, and we love that we could get a rebate for
it!

05/12/2022: My family hired Royal River Heat Pumps to install 4 indoor head units and 2 outdoor units. Dale was our salesman and was very detailed with a layout design that suited our needs and wishes. He even arrived on the first day of installation to relay my families wishes to include the same brand sub panel and placement of indoor head units.

On the day of installation, I worked with Troy, Jeff, Chad, Sam, and Bridget. All were polite, respectful, and professional throughout the entire installation process. The team hid the lines well and minimized the changes to the house. The units and their components were carefully placed and blended in with the siding of the house and landscaping. I was very impressed with their work ethic, professionalism, and attention to detail throughout the installation process. The entire team took the time to listen to my families concerns and explained the work that they were doing.

At the end Troy explained how to use the units and the differences between each head unit.

Chad organized my panel box labels and showed me the shut off and breakers that were directly linked to the heat pumps.

Aaron was quick to respond to fix a problem.

Dave took the time to explain how to use the head units and answer any questions that I had.

Katie even followed up to make sure the rebate form was completed and submitted in a timely manner.

I took the time to research several heat pump providers and I chose Royal River Heat Pumps because of their high quality installation, the high level of professionalism of their crew, their attention to detail throughout the installation process, and their team listening and understanding the needs and concerns of the customer.

Overall I would recommend Royal River Heat Pumps for any future work and it was worth every penny. Their price is reflective of their high quality work.

The guys were friendly, asked before moving things I had accidentally left in the way and cleaned up any mess. The installation was seamless from our perspective, and very quick. We appreciated how they gave us an estimated time of completion, too, so we could plan to be available for an overview. The overview was detailed enough so we could confidently use both heat pumps. We’ve been very happy with them so far.