Had a wonderful experience working with Royal River Heat Pumps!  From scheduling, estimate to install day and customer service for our warranty and rebate, everyone was great to work with.  With COVID, the guys who came on site were very respectful and wore masks whenever in our home.  They worked quickly and efficiently, installing 2 indoor and outdoor units in about 7 hours!

Special kudos to the gentleman working inside as he was very meticulous about cleaning up (I think he even cleaned some things that were not his mess!).  It has been a couple days now and being in our home is so comfortable.  The temperature reads exactly what we set the units to in each area NO HUMIDITY!  The 2 units cover our entire first floor!  I wish we had done this a long time ago!  Thank you so much Royal River!

I highly recommend Royal River Heat Pumps For your heating/cooling needs. Their level of professionalism, knowledge and safety is second to none. This was the second time we used RRHP and couldn’t be happier with the product.

3/14/21: Our entire experience with Royal River Heat Pumps was perfect from the very beginning. Setting up the appointment was easy and efficient (the entire front desk team, Gen, Aly and Zoe are ALWAYS helpful). They provided realistic expectations about time frames. Our salesperson, Dale, was incredible! He used to do installations (we had two heat pumps placed in our home) and was very knowledgeable about function and placement of the heat pumps. The quote came in well below what we were expecting AND they have someone who handles the rebate from start to finish (thank you Aly). All of the technicians and the master electrician were extremely professional and efficient. Thomas, Mike and Chad truly went above and beyond. Chad even briefly repaired an exposed electrical wire we had on our circuit breaker which was a safety issue. Truly, above and beyond! WE highly recommend this company and it's the first time in a LONG time we've had this kind of customer service.

8/6/2021: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
The folks at Royal River Heat Pumps were extremely professional, the service was timely and they were very considerate of our family. The price was reasonable, I would highly recommend them.

Our experience with Royal River has been very satisfying. Everyone that we dealt with has been totally professional and very capable. During the initial visit with the engineer he listened to what our goals were and then gave us his advice and recommendations as to what needed to be done. We had two wall mounted heat pumps installed back in 2017 and everything has worked out very well. The installers are great and really pay attention to detail. This past fall we got rid of our monitor heater and wanted to put a floor model heat pump in the corner where the monitor was. Once again the whole process went very well. It was a challenging location for this heat pump but they sent the service technician out a couple times to advise us on the best way to run the unit in order to get the heat out of the corner and into the room. It has been working out great for us and we are totally satisfied. I would highly recommend Royal River. Our experience with them has top notch.