Had a wonderful experience working with Royal River Heat Pumps!  From scheduling, estimate to install day and customer service for our warranty and rebate, everyone was great to work with.  With COVID, the guys who came on site were very respectful and wore masks whenever in our home.  They worked quickly and efficiently, installing 2 indoor and outdoor units in about 7 hours!

Special kudos to the gentleman working inside as he was very meticulous about cleaning up (I think he even cleaned some things that were not his mess!).  It has been a couple days now and being in our home is so comfortable.  The temperature reads exactly what we set the units to in each area NO HUMIDITY!  The 2 units cover our entire first floor!  I wish we had done this a long time ago!  Thank you so much Royal River!

12/21/2022: We were very pleased with our entire experience with RRHP. The estimate was detailed and reasonable, the office staff kept us informed of our appointments and the installation by the cheerful crew was efficient. The follow up visit by Jay was very helpful to answer our questions and to ensure that we understood the operation of our pump. I would give them more stars if I could.

I had no idea how much I needed these in my life until they were installed. What an amazing improvement in overall comfort and quality of life! It’s always the perfect temp in every room, heat pumps are much less obtrusive and CLEANER than baseboard, radiators, monitors, or vents. Not having to haul the AC units in and out of the basement anymore (or having those ugly, noisy things blocking light and hanging out of the windows all summer) is also pretty awesome. Service from the entire staff was professional and the price is right. We are already saving on our heating and cooling bill!

3/30/2023: We have been very pleased with Royal River Heat Pumps. Every aspect of our installation was professionally addressed, and each step has gone as planned. There installers were attentive to detail in every way resulting in a beautiful installation - even taking care to keep the March mud and snow outside. I got the basic training on how to properly use the system and so far it has functioned perfectly. It has been an excellent experience overall.

12/3/2022: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Royal River installed three heat pumps for us in the spring of 2022. From the estimation process through the final installation to the follow up customer service, Royal River’s employees were professional, courteous, and extremely helpful. Our systems have performed flawlessly - keeping our home cool in the summer and warm in the winter. Whenever we have questions with regard to use or settings, a Royal River representative not only responds in a timely manner with helpful and accurate information, they follow up with phone calls to be sure we are satisfied with the results. We highly recommend Royal River River Heat Pumps as your heat pump provider.