4/29/2021: Thank you so much for your outstanding customer service! You have been wonderful to work with, along with the team who did my install. You are all professional in every sense of the word. Please feel free to share this with your manager and tell him you deserve a raise!

3/14/2023: We could not be more pleased with our new heat pumps from Royal River. From the very first phone call to Jay's tutorial we were so impressed. The quality of work from our installation team was next to none...highly skilled, thorough and conscientious. Royal River also took care of the rebate process with Efficiency Maine which was so helpful. I would highly recommend making that call.

4/20/2021: Royal River Heat Pumps did a great job! The technicians did an excellent job of installing a hybrid hot water heat pump. There were very professional and were very accommodating to our needs. The process of getting a quote and scheduling the install was smooth as silk. I am very happy with their service and would definitely recommend them for your heat pump needs.

This is the way a business should run! Completely professional from first phone call. Excellent sales/site reviewer and very friendly, helpful staff. The installers arrived promptly and were gone within 3 hours. They worked in very frigid weather and were cheerful! Add neat, knowledgeable and pleasant. They helped move anything in their way and even shoveled some snow! I'm hard to please but was impressed with this work. Would definitely recommend them and/or use them again. Can't speak for their prices because I was impressed enough not to be concerned. As for the heat pump itself, still getting used to it but I feel confident that there will be easy access to help if I need it. Kudos.

We initially chose Royal River based on the many positive recommendations we heard from others. Our experience with them has been stellar. From our initial visit with the "designer" through the installation process we have been very impressed with their professionalism and expertise. During this time of pandemic, we have also been very appreciative of their sensitivity to health and safety when talking with us and working inside our home. The installation was quick and efficient. The crew was here when they said they would be here, did a neat and workmanlike job and were wrapped up in less than half a day, leaving no mess behind. It has been the kind of experience that a homeowner always hopes for and seldom actually gets. The office staff even sent in the materials for a rebate from Efficiency Maine! We couldn't be happier and are pleased to be able to write this positive review.