3/30/2023: We have been very pleased with Royal River Heat Pumps. Every aspect of our installation was professionally addressed, and each step has gone as planned. There installers were attentive to detail in every way resulting in a beautiful installation - even taking care to keep the March mud and snow outside. I got the basic training on how to properly use the system and so far it has functioned perfectly. It has been an excellent experience overall.

Royal River has been a pleasure to work with. Their entire staff has been extremely responsive and professional, and the heat pump system and HPWH they installed have been great so far.

From my initial contact seeking a quote to an in-home consultation and full proposal only took a week, and they priced out multiple options as I requested. Once we picked the configuration we wanted, we were under contract and had a scheduled install date without any hassle.

The day of the install came, and the whole crew showed up bright and early on a chilly February morning to get us setup. They installed the HPWH and three single-zone heat pumps in a single day, and I didn’t even notice when they cut over the new electric sub-panel to power them all. The crew was friendly, careful about wearing face coverings, and very professional. The install was quick and looks great.

We are very pleased with Royal River Heat Pumps! We’ll definitely be recommending them to friends.

Royal River Heat Pumps installed two Heat Pumps for us and we couldn't be happier. The four men showed up on time on the coldest, windiest day of the year. They answered all of my questions and gave suggestions for a neater more efficient install. They paid close attention to detail and made sure everything was level and square. We are enjoying the heat from our new heat pumps and looking forward to the cooling function this summer. Overall an excellent experience. I would highly recommend Royal River Heat Pumps.

11/23/2021: I've been sitting here trying to construct an e-mail that is concise and grateful but maybe I just have to come right out with it. From the start my experience with Royal River has been stellar. The office and your 5 field guys are just brilliant. I have not been this enamored by overall service in quite some time.

I chose Royal River Heat Pumps to install mini splits at my new home as the primary heating and cooling system. I knew they were the best local contractor because I worked here in Maine almost a decade for the State agency that provides rebates for qualified heat pumps as a quality assurance inspector. I had seen hundreds of installs by various contractors and found Royal River Heat Pumps was consistently doing the best job and leaving customers so happy they couldn’t say enough about the great experience and ongoing satisfaction with the product and installer. I now have 4 heat pumps that run smoothly and keep us comfortable all year. We had one of the units had a small issue but it got fixed soon after we reported the issue. I’m currently finishing space in my basement and will be adding one more heat pump.