October 7th, 2021:

5/27/2021: My wife's and my whole experience with Royal River Heat Pumps was top-notch from start to finish. Larry was likeable, very clear and knowledgeable, and easy to work with. Installation of our Mitsubishi Electric MSZFH15A Unit was a snap, done in a couple of hours last October. It's already saved us a lot of money--our oil furnace is now a backup. In fact, the only times we used it were in the shoulder season when we'd turned the heat pump off and forgotten about it.

It really is a "set and forget" device. A day in the high 80's prompted me to turn the A/C setting on this week, and this unit cools more effectively than it heats! Although our house is old and the rooms small, we get good circulation with doorway corner fans.

The only homeowner's maintenance so far is remembering to clean the filters, an easy task. We are super-glad to have installed the unit, and recommend the folks at Royal River highly.

4/22/2021: They installed 2 split systems with 5 heads in 2 days. Communicated when they were coming, reminders and showed up as expected. Day one was a large crew to get most of the construction done. Day two was 2 guys to finish hooking it all up. The whole team was courteous, professional and did quality work. They even did all the Maine rebate paperwork for us. Very pleased with the whole process.

The guys were friendly, asked before moving things I had accidentally left in the way and cleaned up any mess. The installation was seamless from our perspective, and very quick. We appreciated how they gave us an estimated time of completion, too, so we could plan to be available for an overview. The overview was detailed enough so we could confidently use both heat pumps. We’ve been very happy with them so far.

After receiving quotes from three heat pump installers we decided to use Royal River, we could not be happier with our choice. From estimate to install, Royal River was responsive, professional and safe (during COVID). The team installed our heat pump in just 3.5 hours, cleaned up well and did a quality job.

Thanks Royal River Heat Pumps!