08/08/2023: We had Royal River Heat Pumps install a new Mitsubishi 15,000 BTU heat pump in our home in 2021, and have been incredibly pleased with it. The staff are always professional and pleasant to work with when we call. We trust the work they do and have recommended friends and family to them. The service technicians are passionate about their work and very knowledgeable with the Mitsubishi products.

We had a 3 zone unit installed Monday and could not be happier with the experience.  The initial consultation was informative, answered all of our questions and did not pressure us at all to purchase.  When scheduling the woman on the phone was very pleasant and knowledgeable of the process.  She helped us get prepared for installation day by knowing what to expect.

The four installation associates were very professional and did a great final job (everything looks fantastic).  We opted to have the installation crew do the final walk through on the hardware,.  They explained how to use the remote, rebates, expectations, basic use, etc.  Overall, absolutely nothing negative to say about the company.  I would encourage Royal River Heat Pumps to anyone looking for heat pump installation or simply looking to explore this heating/cooling source.  Thanks for the wonderful experience!

I found the salesman to be very knowledgeable and willing to discuss my needs until all the questions were answered. The installation crew were very professional, explained everything they were doing or were going to do on that day, very courteous, very safe (always wore masks), polite and always cleaned up after themselves. 6 man crew the first day and they appeared to be a well oiled machine, they all worked very well together. A1 services in my opinion!

05/12/2022: My family hired Royal River Heat Pumps to install 4 indoor head units and 2 outdoor units. Dale was our salesman and was very detailed with a layout design that suited our needs and wishes. He even arrived on the first day of installation to relay my families wishes to include the same brand sub panel and placement of indoor head units.

On the day of installation, I worked with Troy, Jeff, Chad, Sam, and Bridget. All were polite, respectful, and professional throughout the entire installation process. The team hid the lines well and minimized the changes to the house. The units and their components were carefully placed and blended in with the siding of the house and landscaping. I was very impressed with their work ethic, professionalism, and attention to detail throughout the installation process. The entire team took the time to listen to my families concerns and explained the work that they were doing.

At the end Troy explained how to use the units and the differences between each head unit.

Chad organized my panel box labels and showed me the shut off and breakers that were directly linked to the heat pumps.

Aaron was quick to respond to fix a problem.

Dave took the time to explain how to use the head units and answer any questions that I had.

Katie even followed up to make sure the rebate form was completed and submitted in a timely manner.

I took the time to research several heat pump providers and I chose Royal River Heat Pumps because of their high quality installation, the high level of professionalism of their crew, their attention to detail throughout the installation process, and their team listening and understanding the needs and concerns of the customer.

Overall I would recommend Royal River Heat Pumps for any future work and it was worth every penny. Their price is reflective of their high quality work.

Royal River Heat Pumps exceeded my expectations. They have excellent customer service and a great installation team. I highly recommend them. My new heat pump is awesome!