9/12/2021 Positive: Professionalism, Punctuality, Quality, Responsiveness
Outstanding experience starting with my initial phone conversation and continuing throughout the estimate process, scheduling, installation, and follow up!

Our experience with Royal River has been very satisfying. Everyone that we dealt with has been totally professional and very capable. During the initial visit with the engineer he listened to what our goals were and then gave us his advice and recommendations as to what needed to be done. We had two wall mounted heat pumps installed back in 2017 and everything has worked out very well. The installers are great and really pay attention to detail. This past fall we got rid of our monitor heater and wanted to put a floor model heat pump in the corner where the monitor was. Once again the whole process went very well. It was a challenging location for this heat pump but they sent the service technician out a couple times to advise us on the best way to run the unit in order to get the heat out of the corner and into the room. It has been working out great for us and we are totally satisfied. I would highly recommend Royal River. Our experience with them has top notch.

12/21/2022: We were very pleased with our entire experience with RRHP. The estimate was detailed and reasonable, the office staff kept us informed of our appointments and the installation by the cheerful crew was efficient. The follow up visit by Jay was very helpful to answer our questions and to ensure that we understood the operation of our pump. I would give them more stars if I could.

Dear Gen,

We are delighted with Royal River Heat Pumps as a company offering courteous, efficient, professional service.

You have made the process of decision making and installation an easy friendly process.  Steve was knowledgeable and educated us about the product. Brian and Ricky were competent, friendly, efficient and diligent installers.

Thank you for providing our home with a great heating and cooling system. It was a pleasure working with your quality company and your high integrity employees. We strongly recommend your company to anyone seeking your services for 100% satisfaction.

Appreciatively,

06/12/2021: I just wanted to thank you for the amazing service you provided. Travis and his team were great to work with, they did an excellent job. Any issues that came up were communicated immediately and explained very clearly. The whole team was very professional and respectful of our home. If anyone I know is looking to install a heat pump, I will definitely send them your way.