Royal River Heat Pumps installed two Heat Pumps for us and we couldn't be happier. The four men showed up on time on the coldest, windiest day of the year. They answered all of my questions and gave suggestions for a neater more efficient install. They paid close attention to detail and made sure everything was level and square. We are enjoying the heat from our new heat pumps and looking forward to the cooling function this summer. Overall an excellent experience. I would highly recommend Royal River Heat Pumps.

The heat pumps seem to be working just fine. The installation crew was very professional and polite. The installed units look great. It was a positive experience all the way around, from Steve Bergeron, who did the assessment and quote, to the installation crew, to Aly and Gen. During the installation I had several conversations with Andrew, Travis, and Chris. All helpful and informative. I've had a conversation with a neighbor about the heat pumps and have and will promote Royal River should they decide to consider getting heat pumps for their residence.

4/21/2021: The Royal River teams that we dealt with were fabulous!!!!! The office team was so helpful in setting up and scheduling our heat pump installation. We had to adjust the schedule a couple of times and the office team was so helpful each time we had to make a change.
The sales person was very helpful in helping us decide the optimum arrangement for our system. The salesperson showed up on the installation day to review with both us and the installation team any further questions that we might have.
The installation team was wonderfully adept at their installation and kept us abreast of any issues they were dealing with. The installation was completed in one day (it was scheduled for two days). The installation team did such a GREAT JOB and provided some very helpful directions to show us how to utilize our new heat system.
This company's team was EXCELLANT in all manners and we are so GREATFUL to have worked with them.

Our experience with Royal River has been very satisfying. Everyone that we dealt with has been totally professional and very capable. During the initial visit with the engineer he listened to what our goals were and then gave us his advice and recommendations as to what needed to be done. We had two wall mounted heat pumps installed back in 2017 and everything has worked out very well. The installers are great and really pay attention to detail. This past fall we got rid of our monitor heater and wanted to put a floor model heat pump in the corner where the monitor was. Once again the whole process went very well. It was a challenging location for this heat pump but they sent the service technician out a couple times to advise us on the best way to run the unit in order to get the heat out of the corner and into the room. It has been working out great for us and we are totally satisfied. I would highly recommend Royal River. Our experience with them has top notch.