12/6/2023: Royal River did an amazing job from start to finish on our new Heat Pump. Steve took the time to analyze the best area for the compressor and outdoor fan. The bid was actually less than the other bids we had, but the quality of the work exceeded our expectations. We had to wait a while for the install, but that was to be expected given the demand. The day of install we asked them to make a few changes, and after looking at the options, making sure there was no compromising on efficiency, the guys actually took out one of our bushes to accommodate the fan. They did the work quickly, and within 5 hours the install was complete. We received clear instructions on how to use the remote and how to maintain the unit. Once the project was finished, Gen immediately helped us complete and submit the paperwork to get our energy credit from the state. Overall, this is one of the smoothest projects we have had done. Royal River is very professional and the experience was excellent. Highly recommend.

1/20/2022: We had the Royal River crew here this morning installing our heat pump. There were 4 of them and they went right to it. One was nice enough to take the time to let us know the whole process. They are so nice and pleasant. It took around 4 hours and when all installed, one of the guys went over everything. What a great company.

Royal River has been a pleasure to work with. Their entire staff has been extremely responsive and professional, and the heat pump system and HPWH they installed have been great so far.

From my initial contact seeking a quote to an in-home consultation and full proposal only took a week, and they priced out multiple options as I requested. Once we picked the configuration we wanted, we were under contract and had a scheduled install date without any hassle.

The day of the install came, and the whole crew showed up bright and early on a chilly February morning to get us setup. They installed the HPWH and three single-zone heat pumps in a single day, and I didn’t even notice when they cut over the new electric sub-panel to power them all. The crew was friendly, careful about wearing face coverings, and very professional. The install was quick and looks great.

We are very pleased with Royal River Heat Pumps! We’ll definitely be recommending them to friends.

11/2/2021 From an Efficiency Maine Inspection Report: The people who were here were very professional, they didn’t leave a mess. They said “if you have a question don’t hesitate to come and talk to us, don’t wait because you may forget the question, and if we’re making a mess we want to know about it so that we can take of it.”

Highly recommend Royal River.

4/21/2021: From the initial consultation, which helped us decide our needs, to the final installation the service was on time, professionally done, with all folks friendly and helpful. Couldn't be more pleased.