12/21/2022: We were very pleased with our entire experience with RRHP. The estimate was detailed and reasonable, the office staff kept us informed of our appointments and the installation by the cheerful crew was efficient. The follow up visit by Jay was very helpful to answer our questions and to ensure that we understood the operation of our pump. I would give them more stars if I could.
12/3/2022: Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Royal River installed three heat pumps for us in the spring of 2022. From the estimation process through the final installation to the follow up customer service, Royal River’s employees were professional, courteous, and extremely helpful. Our systems have performed flawlessly – keeping our home cool in the summer and warm in the winter. Whenever we have questions with regard to use or settings, a Royal River representative not only responds in a timely manner with helpful and accurate information, they follow up with phone calls to be sure we are satisfied with the results. We highly recommend Royal River River Heat Pumps as your heat pump provider.
11/2/2022: Royal River just installed a heat pump in our home. From obtaining an estimate to installation, they were prompt and stayed on schedule. Additionally, unlike other vendors when providing a quote, they provided all installation options such as using a remote thermostat (critical for me) and the availability of an app to control the heat pump from away through wifi (a convenience that I desired). Pricewise, they were marginally more expensive than another vendor but the quality of service and the completeness of the quote made the few extra dollars well worth it.
9/8/2022: The professional and courteous crew showed up and set to work right away. Excellent quality of workmanship and pride in their work yielded a beautiful installation. The Mitsubishi unit they installed is the quietest and best performing A/C I’ve ever seen. They took the time to make sure everything was done right and were still done by mid-day. I recommend them to anyone who wants an efficient heat pump installed. Thanks, RRHP!!!
Update! My wife and I love our heat pump so much we got a second for the upstairs. Big thanks to Larry and all the crew who did a superb job on installing our Mitsubishi. I tell everyone I know to go and talk to RRHP and have them design a solution for your needs. Our upstairs is now warm and comfortable even when it’s below 0 outside. Heat Pumps work really well in the winter too, not just for cooling folks!
9/1/2022: Outstanding job by Royal River Heat Pumps. The team of 4 people arrived on time and got to work. They were professional, knowledgeable, and respectful. When they were done with the installation, they cleaned everything up and went over how to operate my new heat pumps. If I ever sell my house, I will have them back to install heat pumps for me again.
5/19/2022: Miles came today, on time, and serviced our heat pumps. We were blown away by his work and communication! He was friendly, professional and very clean with his job! We could not be happier and we wanted to say thank you and we will most DEFINITELY be returning customers!! Thank you and thank you so much Miles!!
05/12/2022: My family hired Royal River Heat Pumps to install 4 indoor head units and 2 outdoor units. Dale was our salesman and was very detailed with a layout design that suited our needs and wishes. He even arrived on the first day of installation to relay my families wishes to include the same brand sub panel and placement of indoor head units.
On the day of installation, I worked with Troy, Jeff, Chad, Sam, and Bridget. All were polite, respectful, and professional throughout the entire installation process. The team hid the lines well and minimized the changes to the house. The units and their components were carefully placed and blended in with the siding of the house and landscaping. I was very impressed with their work ethic, professionalism, and attention to detail throughout the installation process. The entire team took the time to listen to my families concerns and explained the work that they were doing.
At the end Troy explained how to use the units and the differences between each head unit.
Chad organized my panel box labels and showed me the shut off and breakers that were directly linked to the heat pumps.
Aaron was quick to respond to fix a problem.
Dave took the time to explain how to use the head units and answer any questions that I had.
Katie even followed up to make sure the rebate form was completed and submitted in a timely manner.
I took the time to research several heat pump providers and I chose Royal River Heat Pumps because of their high quality installation, the high level of professionalism of their crew, their attention to detail throughout the installation process, and their team listening and understanding the needs and concerns of the customer.
Overall I would recommend Royal River Heat Pumps for any future work and it was worth every penny. Their price is reflective of their high quality work.